Frequently Asked Questions
Got a question for us? Find out the answer to your queries below!
Home Staging
Carton boxes are chargeable at $3/ box + GST. Carton boxes can be sent down prior to home staging for homeowners to start packing. Transportation cost to send carton boxes down will be waived if client confirmed the home staging service with us.
The disposal and storage services will be done on the day of staging itself.
Curtains are not provided as part of the home staging package as it would require a certain amount of customisation. We also do not provide installation of ceiling lights or changing of light bulbs. However, floor/table/study lamps are included as part of the home staging package.
Painting is not included in the home staging package but it is offered as a value-added service.
The amount of storage or disposal items are based on a 14-footer truck. If there are only a few pieces of furniture that you would like to store or dispose, please approach us for a quote.
No, you do not have to pay for the home staging proposal. It is non-obligatory.
Once we receive pictures, videos or the online property listing of your unit, we will make an assessment from there and do up a proposal. There will be recommendations on items to store/ dispose or reuse. The proposal will also include the cost breakdown and the inventory list. Once we send you the proposal, you may want to go through with owner the list of items they intend to store and the list of items they intend to dispose. Once we have both lists, we will be able to arrange the necessary logistics needed.
Start from the entrance of the unit and do a slow walk-through of the unit. Preferably, span the area from every corner of the room. There are no hard and fast rules, the objective is for us to get a good gauge of the space and the condition of the furniture pieces if any!
Yes, pictures, videos or online listings are usually sufficient for us to make an assessment of the unit, as long as we get a good idea of the space.
Usually, we do not do site visits for mass market home staging. Pictures/ videos/ online property listings are typically sufficient for us to make an assessment of your unit.
Yes, we do stage owner-occupied units. Once we receive pictures, videos or online property listings, we will be able to do up a non-obligatory proposal after making the assessment.
Unfortunately, we would not be able to do the decluttering or packing for your customer as there are many personal items involved. However, we can send down carton boxes and our packing kit to start packing prior to home staging. Carton boxes are $3 + GST/ box, transportation cost waived.
Send us pictures or videos or online listings to our whatsapp @ +65 9789 8827 and we will be able to send you a non-obligatory proposal with pictures included. The furniture proposed in the proposal will be similar to the ones that we will be using for staging of your property.
Home staging will take 2-3 hours on average. The duration is also dependent on other factors such as whether you will be home staging the entire unit or taking on the basic package. For those that engage us for the value-added services such as disposal or storage, it may also take longer. Disposal and storage services will be done on the same day of staging, before home staging commences.
The furniture pieces are based on stock availability. We have also managed to gather our past experiences and feedback from customers to know what works for your unit.
Submit a form at the our Contact Us page and our friendly sales support will get in touch with you regarding the quote within 1 working day.
Yes. You can use the furniture
Yes, For any cancellation or postponement within 3 working days of the confirm date, there will be a charge of 30% of the monthly rental.
Payment instructions will also be at the bottom part of the invoice we will be sending you upon job confirmation
Video Services
We will send you a YouTube link preview of the edited video 5 working days after the day of video shoot. Upon full payment of the video, we will then send you the High Definition video file in mp4 format through weTransfer.
For Property Walkthrough with Agent, we will include 3-5 nearby amenities shots within 1km of the unit.
Amenities shots are not included in Client Testimonial and Property Walkthrough w/o Agent.
If you have engaged us for Home Staging for the unit, you will receive complimentary Before & After Staging photos of the unit. However, home staging footage will not be included in the video.
We do produce Home Staging branding videos separately. Do submit an enquiry to us to find out more about this type of video.
The length of the respective videos we produce are as below:
Property Walkthrough without Agent – 1 min to 1.5 min
Property Walkthrough with Agent – 1 min to 2.5 min
Client Testimonial – 1 min to 2.5 min
Creative Branding – 1 min to 4 min
Generally for all our videos, we tend to keep it under 2.5 min so as to optimise it for your social media marketing use.
We have a creative video category which incorporates a creative element to the standard Property Walkthrough with Agent videos. Do submit an enquiry form to us and we will get in touch with you to discuss more on what we can do for you.
Our video team does extensive shoot planning before the day of shoot and the background music chosen in videos are planned in line with the style of the video we are producing. If you have a specific music style or specific video style that you prefer, do highlight to us during the scripting phase. We won’t be able to make major changes to the video, such as changing the music, after the shoot.
We can write a script for you at additional charge of $100 + GST. We would need you to also provide us with 3-5 unique selling points of the unit that we can include in the script.
Our video team can create another version of the video better suited for social media at an additional charge of $100 + GST. It is a part of our Add-On video services.
Graphics & sound effects can be included at additional charges which can vary from video to video as every video can have a unique style. Do submit an enquiry to us before we can better advise on the quote.
Our shoot timings are as below:
Property Walkthrough without agent – 2 hours
Property Walkthrough with Agent – 3 hours
Client Testimonial – 3 hours
Creative Branding – 3 – 6 hours
Every additional hour is chargeable at $150 + GST per hour added
We don’t charge hirer for any damages due to normal wear and tear.
Payment instructions will also be at the bottom part of the invoice we will be sending you upon job confirmation
Yes, For any cancellation or postponement within 3 working days of the confirm date, there will be a charge of 30% of the monthly rental.
